Return, Refund & Shipping Policy
Shipping Policy
All orders are despatched NEXT BUSINESS DAY. We strive to despatch all orders made on thejojobacompany.com.au the next business day. In accordance with Australia Post, the expected delivery time is between 2-6 business days nationwide. If you are ordering outside of Australia, your parcel should arrive within 7-10 business days. Whilst the couriers we partner with endeavour to deliver all orders within a timely fashion, unfortunately during peak times (Christmas, Easter and Public Holidays) you may experience some delays.
Standard Australia Delivery
All orders under $80: $10 Standard shipping fee
All orders above $80: Free shipping
Please note: Australia Post is experiencing delays on orders to WA, please allow extra time for your orders to arrive
Express Australia Delivery
All orders under $150: $15 Express shipping fee
All orders above $150: Free Express shipping
Standard International Delivery
We currently ship internationally to selected countries only:
All import duty and taxes are responsible by customers. We are unable to change address, change information or recall all international parcels.
All orders under $150: $30 delivery fee
All orders $150 and above: Free Shipping
Here to help
Everyone has different skin needs, that’s why we have a trained team skilled in providing you with the best possible advice when it comes to skincare. That’s why we recommend speaking to a customer service representative who will assist you in selecting the right product for you before you embark on your Jojoba Journey
Our Quality Promise
Here at The Jojoba Company we take great pride in providing the highest quality products to all our customers and are committed to ensuring that we deliver excellent customer service. We strive to provide you with a five-star experience from bean to bottle and welcome feedback on any level of service we are providing.
30 Day Refund Policy
If you have purchased an item from our website within the last 30 days and you have experienced one of the below, please contact our team on info@thejojobacompany.com.au to resolve this issue. Please provide your full name, order number and batch number (found on the underside of your bottle) in the body of the email to fast track your enquiry.
Unfortunately, at this time we do not offer refunds, returns or exchanges for change of mind.
We only accept refunds or exchanges for items purchased from our website thejojobacompany.com.au If you have purchased an item from one of our stockists, you must contact the retail outlet for their returns policy.
In Case Of Allergic reaction
In the rare instance that you have had a reaction please discontinue use immediately and take a photo of your reaction and email info@thejojobacompany.com.au. Allergy returns must be less than 10% used upon arrival back to us.
In Case Of Faulty products
If your product is faulty, please contact us atinfo@thejojobacompany.com.au with a description and/or photograph of the fault and our customer service team will help resolve the issue.
For more terms and conditions please click on the below link.
